We’re here to help make your UrbanIT experience smooth, reliable, and stress-free.
UrbanIT operates as a technology platform connecting customers with independent restaurants and delivery partners. While we work hard to resolve issues quickly, some matters depend on our restaurant and driver partners. This Help Center explains how support works and what you can expect.
Once your order is confirmed, it is sent directly to the restaurant for preparation and assigned to an independent delivery driver. Estimated delivery times may vary due to traffic, weather, or restaurant preparation. If delayed beyond estimation, contact support.
If your order has not arrived:
If confirmed undelivered, you may be eligible for a refund per our Policy.
Restaurants are responsible for preparing your order. If items are missing:
Refunds are reviewed on a case-by-case basis. Approved refunds may be issued as UrbanIT credits or a return to the original payment method.
Contact UrbanIT Support with your Order Number, description of the issue, and any supporting details.
You can update your name, phone number, email, and delivery address through your account settings.
If you experience trouble accessing your account or suspect unauthorized activity, contact UrbanIT Support immediately.
If you opt in, you may receive occasional offers. You may opt out at any time by following instructions in the message.
UrbanIT does not prepare food. All food quality, preparation, and packaging are handled by independent restaurants.
For concerns, contact support promptly with details.
Delivery drivers are independent contractors. UrbanIT expects professionalism and compliance with applicable laws.
Report any unprofessional behavior through support.
UrbanIT takes safety seriously. Any reports of harassment, unsafe behavior, or policy violations will be reviewed promptly and may result in account or driver access suspension.
We aim to respond to most inquiries within 24 hours.
Please log in to submit a support ticket directly from here.
Log InUrbanIT does not guarantee delivery times. Refunds are not guaranteed and are issued per policy.
Abuse of support or fraudulent claims may result in account suspension.