Safety Guidelines

DELIVERY DRIVER SAFETY GUIDELINES



Independent Driver Responsibility

Delivery drivers are independent contractors and are responsible for:

  • • Following all traffic and safety laws
  • • Maintaining a valid driver’s license, insurance, and vehicle
  • • Ensuring safe food handling during transport


    • Safe Driving

    Drivers should:

  • • Obey speed limits and traffic regulations
  • • Avoid distracted driving
  • • Never drive under the influence of alcohol or drugs


    • Personal Safety

    Drivers are encouraged to:

  • • Deliver to well-lit areas when possible
  • • Avoid unsafe situations
  • • Decline or report deliveries that feel unsafe


    • Professional Conduct

    Drivers must:

  • • Treat customers and restaurant staff respectfully
  • • Avoid harassment, discrimination, or inappropriate behavior

    • Failure to comply may result in removal from the UrbanIT platform.



    🍽️ RESTAURANT SAFETY & FOOD HANDLING

    Food Safety

    Restaurants are solely responsible for:

  • • Food preparation
  • • Packaging
  • • Compliance with local health and safety regulations

    • UrbanIT does not prepare or inspect food.



    Allergens & Special Requests

    Customers with allergies or dietary restrictions should:

  • • Contact restaurants directly before ordering
  • • Review menu descriptions carefully

    • UrbanIT is not responsible for allergen exposure.



    🔐 PLATFORM & DATA SAFETY

    Account Security

    Users are responsible for:

  • • Maintaining the confidentiality of their login credentials
  • • Not sharing accounts with others

    • Suspicious activity should be reported immediately.



    Data Protection

    UrbanIT takes reasonable measures to protect user data and complies with applicable U.S. privacy laws. For more details, please review our Privacy Policy.



    🚨 EMERGENCIES & INCIDENTS

    Immediate Danger

    If you are in immediate danger:

  • • Contact 911 or local emergency services first

    • UrbanIT Support is not an emergency service.



    Reporting Safety Concerns

    Safety incidents may be reported through:

  • • In-app support
  • • Website Help Center
  • • Email: support@urbanit.com

    • Provide as much detail as possible to assist our review.



    Incident Review

    UrbanIT may:

  • • Investigate reported safety concerns
  • • Restrict or terminate platform access
  • • Cooperate with law enforcement when required by law


    • 🚫 ZERO-TOLERANCE POLICY

    UrbanIT maintains a zero-tolerance policy for:

  • • Violence or threats
  • • Harassment or discrimination
  • • Fraud or misuse of the platform
  • • Illegal activity

    • Violations may result in immediate account or driver access termination.



    ⚖️ LEGAL DISCLAIMER

    UrbanIT does not guarantee the safety of any interaction and does not control the actions of independent restaurants or drivers. By using the platform, users acknowledge these risks and agree to follow UrbanIT policies and applicable laws.



    ❤️ OUR PROMISE

    UrbanIT is committed to continuous improvement of safety tools, policies, and education to support our community.

    Last updated: January 26, 2026